The itSMF International Executive Board welcomes you to the itSMF International website, where you will find information about Chapters (both approved and emerging) as well as qualification, Publication and other relevant news in the IT Service Management & ITIL areas
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ITIL Foundation Handbook revised by itSMF UK
The ITIL Foundation Handbook has now been revised by the UK Chapter to bring it into line with ITIL 2011 Edition. Published by TSO and endorsed by the official ITIL Accreditor, the pocket guide is a quick-reference revision guide designed to help students prepare for their Foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
Report from itSMF Slovakia's 2012 AGM
The Annual General Meeting of itSMF Slovakia was held on February 2nd 2012 in Bratislava. Several important topics were on the agenda: the Chairmanship; an annual report concerning itSMF activities during the previous year; proposed targets and planned activities for the oncoming period; suggested budget; and election of new management.
The members of itSMF Slovensko said they appreciated the achievements and performance of the Slovak chapter over the last year, driven by its management.
9th Annual itSMF Finland Conference 2012 - Learning to Fly - Call for Papers
Ladies and gentlemen, this is your Captain speaking. If there are any inspirational speakers among the passengers, please contact the staff. We have a situation that requires your expertise on October 4th-5th 2012.
itSMF New Zealand 2012 - Call for Speakers
itSMFnz would love to hear from anyone who is keen to share their experience with others through presenting at this year's conference. The conference will be 12 - 14 June 2012 in Wellington, New Zealand.
The call for speakers is open until 28th February; don't miss out! Please also let your colleagues and customers know and encourage them to consider being involved!
New International Executive Board (IEB) Board announces new Chair and Portfolio holders for 2012
Following the AGM and Chapter meeting in Washington in 2011 and a handover meeting last week the International Executive Board (IEB) has now appointed Marianna Billington as their chair for the coming year.
Marianna spent the last year as the IEB's vice-chair and has also held the publications portfolio for the last 2 years.
The remaining directors Portfolios are as follows:
itSMF Czech Republic announce winner of the Best ITSM project of the year 2011
Prague (December 2011) - At the 6th ItSMF Annual Conference of the Czech Republic, subtitled "How to draw business into IT management," which took place on 9 November 2011 in Prague, the winners of the first year of competition for the best project in the field of IT Service Management were announced. The project of Devoteam titled "Weezy - Sharing know-how and information" focused on management of knowledge (Knowledge Management) won first place.
itSMF Sweden 2012 Conference - THE SIXTH SENSE - A step into the future
The 2012 itSMF Swedish Conference is taking place on March 20th and 21st in Stockholm with the theme "The Sixth Sense - A step into the future". The conference focuses on future requirements and opportunities for IT Service Management with a global focus and several international speakers.
You are welcome to attend as a delegate and we have also opportunities for sponsors to meet the Swedish ITSM market.
Latest Edition of "At Your Service" now available
We are pleased to announce the publication of the latest issue of our International Magazine "At Your Service". Please download and share, contributions for future editions can be sent to kirstie.magowan@itsmfi.org.
itSMF Publishing News
The past year has been very busy for itSMF Publishing, and the fruits of our labours are now available for the ITSM community to enjoy. Please read the attached document for information about the five new book titles now available from itSMF Publishing.
itSMF Germany Conference 2011 - 06/07 December - Future of ITSM
The 2011 itSMF Germany Conference - "Future of ITSM" is taking place on 5th and 6th of December in Kassel. A broad mix of professionals present on future developments of and requirements service management has to deal with.
Topics like BYOD (Bring Your Own Device), Mobile Device Management, IT Sourcing, Web2.0 technologies in ITSM as well as ITSM core issues like Relationship Management at the Service Desk, Implementing and Operating ITIL Processes will be analyzed and discussed in detail.
ITIL 2011 Edition road show - itSMF.ie hosts event for updated edition
The it Service Management Forum Ireland (itSMF.ie) recently hosted the Information Technology Infrastructure Library (ITIL) 2011 Edition road show for both members and non-members of the chapter.
The ITIL 2011 edition is the first significant update to the Lifecycle Suite since 2007, published in July of this year. For service managers who rely heavily on ITIL guidance in their day-to-day work, and for those involved in ITIL education and consultancy, it is essential to understand what has changed and why, and what the revisions mean for the ITIL community.
The ITIL 2011 Edition road show brings together authors and mentors from the recent ITIL Update project to explain what the ITIL 2011 Edition means for service management practitioners, managers and advisors. Speaking at the event were Colin Rudd and Stuart Rance, key contributors in the new edition.
While the underlying ITIL guidance and principles remain unaltered, various processes and concepts have been introduced or revised to help clarify and strengthen the ITIL message and reinforce its unique position within IT service management.
